HVegas Privacy Policy – Your Data Secure with Us

This Privacy Policy HVegas (hvegas.onl) and all its services. We believe your personal data belongs to you – we only hold it temporarily to deliver our services.

This Policy applies to your use of hvegas's website, mobile app, or any other digital channel. It is written in plain language so our users can clearly understand how their data is handled.

Hvegas only collects information that is strictly necessary to operate the platform effectively. Our data collection policy is built on the principle of "minimum necessary."

Information collected at registration:

• Full name and date of birth (for age verification).
• Mobile number (for account security and communication).
• Email address (optional, for notifications).
• Payment details (bKash/Nagad/Rocket number – for transaction purposes).

Information collected automatically while using our services:

• IP address and device type (for security monitoring).
• Browsing activity (within the hvegas website only).
• Gaming history and transaction records (required for legal compliance).
• Cookies and session data (for technical operations).

Information collected during KYC verification (required before your first withdrawal):

• A copy of your national ID or passport.
• A selfie or photo (for identity verification).

Hvegas uses your information only for the purposes listed below — it is never used for anything else:

• Account Management: Login, password reset, and security verification.
• Payment Processing: Processing deposits and withdrawals.
• Fraud Prevention: Detecting suspicious activity.
• Legal Compliance: Compliance with international gaming regulatory requirements.
• Service Improvement: Improving the overall user experience.
• Contact: Sending important updates and support messages.
• Responsible Gaming: Identifying problematic play patterns to provide support.

Hvegas never sells your data. However, limited information may be shared with trusted partners as necessary to operate our services:

• Payment Processors: bKash, Nagad & Rocket – used solely to process transactions.
• Game Providers: Pragmatic Play, Evolution Gaming – for game operation.
• Security Services: Fraud detection software.
• Legal Authorities: By court order or other legal obligation.

All partners are bound by strict Non-Disclosure Agreements (NDAs). They only receive the information needed for their specific role — everything else remains restricted.

Hvegas uses world-class technology to protect your data. Our security systems are regularly audited by independent third-party firms.

In the event of a data breach, affected users will be notified within 72 hours.

Hvegas uses cookies to improve your experience. Cookies are small text files stored in your browser. See below for details on the cookies we use:

To disable optional cookies, adjust your browser settings. Please note that disabling essential cookies may cause certain parts of the site to function incorrectly.

The hvegas platform integrates third-party game providers and payment services, each with their own privacy policies. We are not responsible for their policies, but we only partner with services that have been vetted for trustworthiness.

• Data protection agreements are mandatory with all game providers.
• Payment gateways receive only transaction-related information.
• Hvegas does not use any social media tracking pixels.

Hvegas is strictly an 18+ platform. We do not knowingly collect any information from anyone under the age of 18.

• Age is verified at the time of registration.
• Date of birth is confirmed through the KYC process.
• If a minor is detected, the account is immediately suspended and all associated data is deleted.

As an hvegas user, you have the following rights:

To exercise any of your rights support@hvegas.onl. We will respond within 30 days.

Hvegas does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account Information: For the lifetime of your account + 5 years after closure (for legal compliance).
• Transaction Records: 7 years (as required by financial regulatory obligations).
• KYC Documents: 5 years after account closure.
• Log Files: 90 days.
• Cookie Data: For the duration of the cookie (up to 1 year).

Hvegas may update this Privacy Policy from time to time. You will be notified in advance of any significant changes:

• SMS notifications to your registered mobile number.
• Pop-up notifications when you log in to the platform.
• Email address (if provided).

Continued use of the platform after any changes are made will be considered acceptance of the updated policy.

For any privacy-related questions, complaints, or requests to exercise your rights, please contact hvegas:

• Email: support@hvegas.onl
• Live Chat: Live chat with us at hvegas.onl.
• Response time: Up to 30 days (in most cases, 24–48 hours).